de222 Privacy Policy – How We Protect Your Data

de222 ("de222", "we", "us", "our") is committed to protecting the privacy and security of the personal information you share with us when you use the de222 online casino and sports betting platform (the "Platform"). This Privacy Policy ("Policy") describes in detail the types of personal data we collect, the purposes for which we use it, the conditions under which we may disclose it to third parties, and your rights in relation to your personal data. This Policy forms part of the de222 Terms and Conditions and should be read alongside them.

By registering an account on de222, making a deposit, placing a wager or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use and disclosure of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform. Your continued use of the Platform after any modification to this Policy constitutes your acceptance of the revised terms.

Your Privacy at a Glance

Here is a quick summary of the most important points in this Policy. Please read the full sections below for complete details.

de222 collects personal data in three main ways: information you provide directly when registering or using the Platform, information generated automatically as you use the Platform, and information received from third-party payment and identity-verification providers. We collect only the data that is necessary for the purposes described in this Policy.

Information you provide directly

• ●Registration data: your full legal name, date of birth, mobile phone number, and residential address in Bangladesh. This is required to create and verify your account and to confirm that you meet the 21+ age requirement.
• ●KYC documents: government-issued photo identification (such as a National ID card or passport) and proof of address, if requested during identity verification. de222 may request KYC documents before processing large withdrawals or when fraud is suspected.
• ●Support communications: the content of any messages, complaints, feedback or requests you submit to the de222 support team via live chat or email. We retain these communications to resolve your query and to improve our support quality.
• ●Responsible gaming preferences: deposit limits, cooling-off settings and self-exclusion status that you set in your account dashboard. These are retained to enforce your chosen restrictions and cannot be overridden without your explicit re-confirmation.

Information collected automatically

• ●Device and connection data: your IP address, device type, operating system version, browser type and version, mobile network operator, and screen resolution. This data is used for fraud prevention, security monitoring and to optimise the Platform for your device.
• ●Usage data: the pages and game categories you visit, the games you play, the bets you place, the time and duration of your sessions, and the features you interact with on the Platform. This data helps us understand how the Platform is used and improve your experience.
• ●Cookies and similar technologies: session cookies that keep you logged in, preference cookies that remember your language and display settings, and analytics cookies that collect aggregate, anonymised data about Platform usage. See Section 9 for full cookie details.

Information from third-party providers

de222 receives transaction confirmation data from payment processors including bKash, Nagad and Rocket. This data consists of a transaction reference number, the amount transferred, and the timestamp of the transaction. de222 does not receive, store or have access to your mobile banking PIN, account password or any other credential that you use with your payment provider. If de222 uses a third-party identity verification service to carry out KYC checks, that service may provide us with a verification result (pass or fail) and the data points checked. de222 retains only the verification outcome, not a full copy of your identity documents beyond what is required for regulatory compliance.

de222 uses the personal data we collect for the following specific purposes. We use only the data necessary for each purpose and do not repurpose data for uses that are incompatible with the original collection context without your explicit consent.

• ●Account creation and management: to register your account, verify your identity and age (21+), process your deposits and withdrawals in BDT, maintain your account balance, and send you transaction confirmations via SMS to your registered mobile number.
• ●Platform delivery and personalisation: to deliver the games, betting markets and features you request, to remember your language preference (English or Bengali), and to display content that is relevant to your gameplay history and location within Bangladesh.
• ●Fraud prevention and security: to detect and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering and other prohibited conduct. We use automated fraud-detection systems that analyse transaction patterns and login behaviour. Where fraud is confirmed, we may share relevant data with payment providers and authorities.
• ●Responsible gaming compliance: to enforce deposit limits, cooling-off periods and self-exclusion restrictions that you have activated in your account settings, and to identify patterns of problematic gambling behaviour that may warrant a responsible gaming intervention in accordance with our duty of care obligations.
• ●Customer support: to respond to your queries, complaints and feedback, to resolve disputes relating to your account or transactions, and to improve the quality and efficiency of our support service based on aggregated interaction data.
• ●Marketing and promotional communications: to send you information about promotions, bonuses, new game releases and special events (such as BPL season offers) via SMS or in-Platform notifications, but only where you have not opted out of marketing communications. You can opt out at any time by contacting support.

de222 processes your personal data on the following legal grounds: (a) Contract performance — processing necessary to deliver the services you have agreed to when registering an account and accepting our Terms and Conditions, including identity verification, account management, deposits and withdrawals; (b) Legal obligation — processing required to comply with applicable anti-money-laundering obligations, know-your-customer requirements, age verification duties and any other regulatory obligations that apply to de222's operations; (c) Legitimate interests — processing for fraud prevention, security monitoring, platform improvement and responsible gaming oversight, where our legitimate interest in operating a safe and compliant platform does not override your fundamental privacy rights; (d) Consent — processing for optional marketing communications, where we rely on your affirmative consent which you may withdraw at any time without affecting the lawfulness of processing carried out before withdrawal.

Where de222 relies on legitimate interests as a legal basis, we conduct a balancing test to ensure that our legitimate interests are not overridden by your rights and freedoms. You have the right to object to processing carried out on the basis of legitimate interests by contacting [email protected] — we will review your objection and cease or restrict the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

de222 does not sell, rent or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

Payment processors

To process your deposits and withdrawals, de222 shares the minimum necessary transaction data (amount, account reference and timestamp) with payment providers including bKash, Nagad, Rocket and Upay. These providers are contractually bound to process your data solely for payment execution and are prohibited from using it for any other purpose.

Identity verification providers

Where de222 uses a third-party KYC or age-verification service, we share only the data necessary to complete the verification check (typically your name, date of birth and the identity document you submit). The provider returns a verification result to de222. All KYC providers used by de222 are contractually bound to data protection standards equivalent to those described in this Policy.

Legal and regulatory authorities

de222 may disclose your personal data to law enforcement agencies, financial intelligence units, courts or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent, detect or prosecute fraud, money laundering, or other criminal activity. We will notify you of such disclosure where we are legally permitted to do so.

All data transmitted between your device and the de222 Platform is protected using industry-standard SSL (Secure Sockets Layer) encryption. This means that your personal details, account credentials and transaction data are encrypted in transit and cannot be read by anyone intercepting the connection. de222 stores all retained personal data on secure servers with access controls limiting who within de222 can view your data. Access is restricted to personnel who need it to perform their job functions, and all staff with access to personal data are bound by confidentiality obligations.

Notwithstanding our security measures, no system is completely immune to attack. In the event of a data breach that is likely to result in a risk to your rights and freedoms, de222 will notify affected players as soon as reasonably practicable via the mobile number registered to their account. de222 will also take immediate steps to contain the breach, assess its scope and implement corrective measures. You can help protect your account by choosing a strong unique password, not sharing your login credentials with anyone, and contacting support immediately if you suspect your account has been compromised.

de222 retains your personal data for as long as your account is active and for a period after account closure as required by applicable legal and regulatory obligations. In practice, this means that transaction records, identity verification documents and account history are typically retained for a minimum of five (5) years following account closure, in order to comply with anti-money-laundering record-keeping requirements and to resolve any retrospective disputes or regulatory enquiries.

Data that is no longer required for any legal, regulatory or operational purpose is securely deleted or anonymised. Where data is anonymised rather than deleted, it cannot be re-associated with you and is used only for aggregate statistical analysis to improve the Platform. Marketing consent records are retained for the period during which marketing communications are sent and for a reasonable period thereafter to demonstrate compliance with consent requirements. If you exercise your right to erasure (see Section 8), de222 will delete your data within the legally required timeframe, subject to any overriding retention obligations.

As a de222 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all valid requests within a reasonable timeframe and at no charge for standard requests.

To exercise any of the above rights, contact our support team via live chat on the Platform or write to [email protected] with "Data Rights Request" in the subject line and a description of the right you wish to exercise. We will acknowledge your request within 48 hours and complete it within 30 days where possible. Some requests may take longer if they are complex or if you have made multiple requests; in that case we will notify you and keep you informed of progress.

de222 uses cookies and similar tracking technologies to make the Platform function correctly and to improve your experience. A cookie is a small text file that is placed on your device when you visit the Platform. de222 uses the following categories of cookies: (a) Essential cookies — required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without ceasing to use the Platform. (b) Preference cookies — remember your settings such as your chosen language (English or Bengali) and display preferences. These improve your experience but are not strictly necessary. (c) Analytics cookies — collect anonymised, aggregated data about how the Platform is used, such as which game categories are most popular and how users navigate between pages. This data helps us improve the Platform. de222 does not use third-party advertising or tracking cookies from external ad networks.

You can manage cookie preferences in your browser settings. Most browsers allow you to block or delete cookies, though doing so may impair the functionality of the Platform. Deleting your session cookie will log you out of your de222 account. de222 does not currently support a cookie consent banner because the only third-party cookies used are anonymised analytics cookies with no cross-site tracking component. If this changes in a future update to this Policy, de222 will introduce appropriate consent mechanisms.

de222 is strictly an adult platform and is not directed at, and does not knowingly collect personal data from, persons under the age of 21. If de222 discovers that it has inadvertently collected personal data from a person under 21, we will immediately delete that data and permanently close the associated account. If you are a parent or guardian and believe that your child has registered on de222, please contact us immediately at [email protected]. de222 operates age-verification checks at registration and reserves the right to request documentary proof of age at any time.

de222 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When we make material changes, we will notify registered players by displaying a prominent notice on the Platform or by sending an SMS to your registered mobile number at least seven (7) days before the changes take effect. The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you disagree with the changes, you may request account closure as described in the Terms and Conditions.

If you have any questions, concerns or requests relating to this Privacy Policy or the way de222 handles your personal data, please contact us via live chat on the Platform (available 24/7) or by writing to [email protected] — please note that this email address is displayed as plain text and is not a clickable link. Include "Privacy" in the subject line of your email so we can route your query to the appropriate team member. We aim to acknowledge all privacy-related contacts within 48 hours and to resolve them fully within 30 days. de222 takes all privacy concerns seriously and will investigate and respond to every legitimate query we receive.